What do these shifts mean for organizational culture, teams, and retention? What is the impact on social interaction? The new book “The Social Brain: The Psychology of Successful Groups” by Tracey Camilleri, Samantha Rockey, and Robin Dunbar looks at how our work lives are influenced by our inherited biology and how our team, leadership, and social structures can be better utilized.

Vivaldi spoke with Tracey Camilleri, Associate Fellow at Oxford University’s Saïd Business School, former Director of the Oxford Strategic Leadership Programme and co-founder of leadership and organizational development consultancy, Thompson Harrison, about building functional team sizes, the challenges for leadership, and the rising needs of Gen Z.

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Vivaldi: Can you share a bit about the origins of this book and how it relates to your work running the Oxford Strategic Leadership Programme?

Tracey Camilleri: I’ve known Robin Dunbar for about 10 years, and I had always been interested in his research. I spent over 10 years as the director of the Oxford Strategic Leadership Programme and my challenge always was, how do you get a group of really smart, friendly strangers, inside of a week, to open up to each other, and create a sense of a tribe? I started to experiment, and increasingly I realized that the immersive experiential side of learning was actually what made people go back and change what they do. I met Robin and I went into his study and there – amazing! –  he’d done all my research.  There it was, reams of research on the value of  things like walking together, synchrony, creating social endorphins, shared experience. Our other co-author, Sam, had been working in a huge global company, thinking about the same sorts of things, how do you make a group function as more than the sum of its parts? How do you create the right environment for it? We came together and interviewed around 50 leaders as case studies and stories for the book about how this works in all kinds of different environments from government ministries to sports teams.

Emerging from the pandemic it seems like people are re-thinking teams and their structures — are there optimal group sizes for different group functions?

In short, yes. A high-functioning small team of about five can move very fast in a kind of synchronous flow. They don’t need a leader, and that size is great for crisis teams, creative teams. The small size means that each is capable of holding the mindstate of the other (called mentalizing) which is heavy cognitive work and becomes too onerous at bigger group sizes.. Twelve to fifteen is a great group size for decision making. If you need to make a complex decision, you need different perspectives, you need time to make good decisions, and you need facilitative leadership. Too many leaders are not taught how to facilitate, mediate, empower, listen, structure conversations and so they waste the value of the diversity in the room.

I think we’re in a moment now where companies need to rethink  the skills that their future leaders are being taught. The broadcast skills of speaking in public, giving good presentations, etc. need to play second fiddle to more reciprocal relational skills. In addition, leaders need to bring the same rigor and application that they’ve been giving to developing their financial, digital or global strategies to developing social strategies for their businesses. Human connections aren’t just happening serendipitously in this hybrid world.

Trust, social capital, discretionary effort, friendship, all those things are so important and part of leadership in 2023 is to create environments within which that relational wealth can be built.

Fifty is a particularly interesting number for startups and entrepreneurs. It’s the number at which you really start to need structured leadership and begin to need subgroups. Once you get to 150, the so called “Dunbar Number,” beyond which we can’t actually have real relationships (due to the size of our neo cortex, the time constraints we live within and the way that information moves around the system), leadership there becomes more symbolic. Followers, due to the size of the group, project upon the leader their hopes and their fears as a substitute for real relationship. Thinking about the scale of teams and conceiving of an organization as a series of fractals or clusters, rather than a pyramid or a machine requires you to think differently about how you communicate, how you lead, and how you think about the future in quite a different way.

The book says that “the future is the territory of leadership” — for people to lead their teams into the future, is there a mindset shift that has to occur?

As a human species we have a unique intellectual ability to actually inhabit multiple futures. We have imaginations, we can think conceptually – and yet a lot of our organizational way of working actually militates against us using those skills. We are too often head down, task focused, time poor. We say that the territory of leadership is the future and so it needs those who are curious and can adopt different ways of looking at things. Who do we need in the room to think about the future together? It may be the most junior coder, it may be somebody from another industry or another discipline. Convening – and convening the right people – not the same-old, same-old group who meets every week, is another underrated part of leadership.

Tracey Camilleri

Is there a way to leverage or better leverage technology?

I think there is absolutely. But the other side of the coin is that if I run a program, I make it as analog as I can because there is something about the human need to come together with other human beings, the sensory side of it, the bonding side of it that is lost when we are mediated by screens. Technology is hugely our friend, but it is not a substitute for friendship, shared humor or experience. Most of us work  almost half our waking lives and we need to be able to thrive, to be our most human, not playing catch up with machines.

This is a quite shocking moment in terms of mental health, around $50 billion a year is being spent on mental health support at work. Most of this effort is focused on individuals.  Back in the 1950s, The World Health Organization defined wellbeing as “mental, physical, and social health.”

Not so much attention has been paid to the social side of wellbeing, loneliness and the importance of friendship at work, not just for the sake of mental health, but also for the sake of productivity, performance, innovation and impact.

As so much time is spent hybrid-working, when people do actually come together, in person it needs to matter and that requires care, design and forethought. So that’s why we’ve been thinking and working with leaders to design social strategies for their organizations.

It seems like there’s a sentiment that people in hybrid situations might feel like they are more productive, but there’s less social engagement — is that true, and how much of a tradeoff is that?

They may complete more tasks, spend less time commuting, etc. The problem is, however, that you’re in danger of mortgaging the future. If things go badly or you need to innovate, to grow and expand, you find you don’t have the bank of social capital and trust that you need to draw on. You also may be creating a future retention and belonging issue because people need to come together in person. We are relational creatures. So it depends, if you’re just head-down, getting through the tasks, possibly working from home is more productive. But how do you think coherently together? How do you learn from each other? How do you build trust? Make friends?

Younger workers, Gen Z, are changing jobs more frequently — how does that relate to the social side of things — is there less of a feeling of social connection? Are there generational differences?

We’re doing some research on Gen Z – the ones who’ve just transitioned into work. I personally think there is some psychological re-contracting that needs to be done between employers and that generation. They were hit particularly hard socially and educationally by covid and now the nature of work is being renegotiated on their watch. How do they build groups of work friends, or get the incidental learning that comes simply from sitting next to someone more experienced? On the other side, I spoke to a group of entrepreneurs recently and I got a bit of pushback from them, saying, actually we’re finding it really hard to motivate our youngest employees, they are kind of “quiet quitting,” they’re out there somewhere behind the screen, but we don’t quite know what they’re doing. I was quite surprised. There’s something that needs to be faced together about the experience this generation has had. I’m interested to learn from organizations who are being inventive here. This is a generation that also expects more, and quite rightly. Certainly in the UK they are not getting more at the moment.

Tracey Camilleri is an Associate Fellow at Oxford University’s Saïd Business School, former Director of the Oxford Strategic Leadership Programme, and co-founder of leadership and organizational development consultancy, Thompson Harrison. She is the co-author of “The Social Brain: The Psychology of Successful Groups.” 

The post Today’s Challenge to Build “Relational Wealth” with Tracey Camilleri appeared first on Vivaldi.

Remote Work 

Remote work is here to stay. By the end of 2022, it’s expected that 25% of all professional jobs in North America will be remote, according to Ladders Inc. career management company. That’s compared to just 4% in 2019. This huge increase requires companies to make necessary adjustments. 

Employers are investing in making remote work more sustainable and rewarding​. According to PWC, 83% of employers now say the shift to remote work has been successful for their company, compared to 73% in 2020. But to ensure long-term success, employers need to address remote work deficits, as 87% of employees feel that the office is important for collaboration and relationship-building, which is a top priority. 

Flexible remote work with optional office time has enabled people to move out of urban cores, while remaining close to cities. There have been dramatic shifts from city centers towards the suburbs, yet movers remain within metropolitan areas.  

According to Bloomberg, in the San Francisco Bay Area and San Jose, permanent moves increased by 23% and 17% respectively in 2021, compared to 3% nationally – caused by expensive housing. And in the New York City area, masses shifted from the urban core to the smaller cities, yet 79% of permanent movers remained in the metropolitan area.  

Companies will need to embrace the best of both worlds with constructive flexibility, which enhances productivity both personally and professionally. 

Hyperconscious Time Management 

The pandemic streamlined people’s calendars, freeing up time in the workday and making people more conscious of time management. As work, commuting, social, and travel behaviors have changed, many people have optimized their schedules and now have extra “free-time” on their hands.  

According to BLS, working hours have declined from 36 hours per week pre-pandemic, to 32 per week post-pandemic. Additionally, average commute times dropped from 1 hour 12 minutes in 2019 to 47 minutes in 2020, and those who spent time traveling on a given day did so for a shorter duration — 1.5 hours pre-pandemic, compared with 1.2 hours in 2020. People also spent more time alone. Among Americans ages 15+, time spent alone each day rose by 1 hour on average; 1.7 hours for ages 15-19, and 8 hours for ages 55+.  

With more flexible time, people have reassessed their priorities and re-allocated time resources toward mental and physical health. According to Ipsos, 62% of Americans say that their health is more important now than pre-pandemic, and Forbes reports that investments in health tech in products such as Fitbits, smart air purifiers, humidity sensors, smart water filtration systems have continued to increase. Mental health apps have grown by 32% from 2019- 2020 and are projected to continue to grow by 20% annually, according to Deloitte.  

These new considerations around time have made consumers more eager to prioritize products and services that increase efficiency, wellbeing, and peace of mind.  

Home as a Tool 

During the pandemic, our homes became our offices, gyms, restaurants, movie theaters… everything. This puts an emphasis on expanding the home’s capabilities, efficiency, and flexibility to better meet people’s needs.  

This readjustment means that companies need to keep up, and homes themselves need to better serve people and meet the demand. As a Home Industry Advisor at NPD explained, “The home industry needs to be prepared to address the new needs that emerge as the consumer moves toward post-pandemic living.”  

The rising demand for smart home products and services is expected to top $150 billion by 2024, according to Statista. Technological needs have also expanded, including those for wifi systems like mesh networks, which eliminate dead zones and expand reliability. The home mesh network market is expected to grow by a compound annual growth rate of 11.6% by 2027.  

 Overall, people have a reconceptualized idea of home, while many pandemic-induced behaviors such as at-home exercise, shopping, streaming, and cooking are here to stay. Online shopping demand has remained 30% higher than pre-pandemic levels, according to McKinsey, and home delivery options, from Amazon to Instacart to medicine deliveries, have expanded.  

Given all these changes and realignments, there are opportunities in multiple sectors for businesses that are willing to meet the consumer where they now are. Advances in home delivery, telemedicine, and wireless networks are enabling people to live their lives in new ways.   

While remote work has created a greater sense of flexibility, for it to deliver real value, it must meet the needs of both employers and employees. If it doesn’t, a Faustian bargain is created, with technology working as a detraction. But when it does, everyone will win. 

Larry Lucas is a Senior Partner at Vivaldi who specializes in business and brand transformation and driving change within organizations.  

Ben Kuenzle is a Partner at Vivaldi who specializes in growth and innovation, brand/marketing strategy, and product marketing. 

The post The Future of Hybrid Work appeared first on Vivaldi.